This policy explains free trials, cancellations and refunds for all apps of Raibs Technologies Private Limited.
Free trial
Every app starts with a free trial. No card is needed and nothing is charged during the trial. If you do not choose a plan, the account simply pauses when the trial ends.
Monthly plans
- Billed in advance at the start of each month.
- Cancel at any time from inside the app or by writing to our support email. The plan stays active until the end of the month you have paid for, and is not renewed.
- Part months are not refunded.
Yearly plans
- Billed in advance for 12 months.
- If you cancel within 30 days of a new yearly payment, we refund the unused months, less any discount the yearly price included. After 30 days, the plan stays active until the end of the year and is not renewed.
Set-up, training and custom work
Set-up help and data import that are included free are not charged. Paid custom development, websites and other services are billed as set out in your quote; work already done is not refundable.
When we always refund
- A payment charged twice, or charged after you cancelled in time.
- A charge for a plan you did not choose.
- If we stop offering a Service you have paid for in advance, we refund the unused part.
How refunds are paid
Write to our support email with your account email and payment reference. Approved refunds are paid to the original payment method within 7–10 working days.
SMS and message packs
Message credits that have been used cannot be refunded. Unused credits of a cancelled account can be refunded within 30 days of purchase.
Last updated: 6 November 2026